I can't log in to the chat. What can I do?

The chat may take a few minutes to load. If 'Connection is being established' is still displayed, there may be a problem with the connection. Try the following:

1. Click on 'Please reload the page' at the bottom of the window

2. Check whether your firewall (e.g. from Norton) is blocking the chat connection

3. If both do not work, the server may be overloaded. In this case, you will unfortunately have to wait a little and can try again after a while.